Making an Appointment to see the Doctor
We are a group practice and you can choose which doctor you see. If a Doctor has started treating you, it is best to remain with that Doctor for a continuing problem.
An appointment system is run at the surgery. Appointments can be made by telephoning 01422 374662 or by calling at the reception desk between 8.00 am – 6.00 pm Monday to Friday.
Please make it clear if your problem requires urgent attention.
Appointments available on the day
You can request to see a GP or Nurse Practitioner on the day; these appointments are released at 8:00 a.m (you may not be able to see your choosen GP).
Will be offered at the first available time with the Doctor of your choice. We cannot always offer you an urgent appointment (i.e. on the same day) with your own Doctor.
Telephone consultation appointments
Time is very precious for both patients and Practice staff alike. In order to provide a better service for all our patients, we would like to make more use of telephone appointments. Telephone appointments can be booked by telephoning the practice. Please inform the receptionist at the time of booking and leave a contact telephone number.
Telephone appointments with the Doctor can be very useful for -
- Explanation of test results
- Advice concerning minor illness
- Advice concerning medication and changes to medication
Telephone appointments with the Nurse can be very useful for -
- Epilepsy reviews
- Travel advice
These can be booked up to 3 months in advance. The receptionist may ask for further details from you when booking for the nurse, this is to ensure you get an appointment with the appropriate member of the nursing team. Our Health Care Assistant supports the practice nursing team.
If you require an urgent appointment please inform the receptionist. They may ask for further medical details to help the Doctor determine the urgency.
Please help us to help you by keeping your appointment, or let us know in good time if you wish to cancel it.
If you need to ring the Surgery to book an appointment for a
*Advanced Booking appointment
You may find it easier to get through in the afternoon. This would free up the telephone during the early morning for patients who require an immediate appointment or a home visit.
*These can be booked up to 4 weeks in advance. Please do not let your medication run out!
PLEASE LET US KNOW IN GOOD TIME IF YOU ARE UNABLE TO KEEP YOUR APPOINTMENT
We are now offering late appointments one evening a week on alternate Wednesdays and Thursdays between 6.30-8.00 pm.
Priority will be given to workers who may find it difficult to attend during normal surgery hours.
If you would like further information on the Extended Hours service please speak with a member of our Reception Team.
Please note that these sessions will not be for emergencies, prescription orders/collection or other enquiries and it will not be possible to contact the surgery by telephone during this period.
What to do when the surgery is closed
If an urgent problem occurs when the surgery is closed, please telephone the usual surgery number (01422 374662). A recorded message will give you a telephone number to ring. Make sure that you have a pen with you and if you are in a pay-phone, a second coin.
OUT OF HOURS EMERGENCIES
NHS111 is a new telephone service for people in Yorkshire to call if they need medical help fast but are not in a life-threatening situation. The easy to remember, free to call number is being introduced across England to help reduce the pressure on A&E departments and the 999 service. Available 24 hours a day, 365 days a week the service is available for people who aren’t sure if they need to go to A&E, don’t have a GP to call or generally need reassurance and advice. For more information click on NHS 111 visit nhs.uk/111.
On dialling NHS 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it.There are now only three numbers to know; 999 for life-threatening emergencies, your GP surgery and 111.
The surgery is closed on Saturday mornings. If you have a problem which cannot wait until we open on Monday morning, please telephone the usual surgery number (01422 374662).Remember you can obtain health information or advice elsewhere, for example your local Pharmacist or NHS Direct.
Appointments available on the day
You can request to see a GP on the day; these appointments are released at 8:00 a.m
Waiting in the reception area
Parents with small children are requested to exercise some parental control so that other patients, particularly the more fragile, are not excessively disturbed by unsocial behaviour.