We are aware that some patients are experiencing problems ordering medication online. There has been a recent update by our service provider which seems to be the problem. We apologise for any inconvenience - we've not asked for the update, it's been undertaken nationally.
The main issues seem to be for patients who are trying to link to our website without entering the full web address. Please DELETE any saved links/favourites you have for Bankfield and access the website via www.bankfieldsurgery.org.uk on the next occasion.
Once you have logged on you now need to click on the prescription request tab - this page only show outstanding prescription requests.
Online access to Medical Records
We are happy to offer patients the option of being able to access their medical records online, using their secure Patient Access account.
What can I see online? Initially, you will be able to see your medications, allergies and immunisation history. We hope that in the future you can see current and previous medical conditions also. Please note although it may look like this is available when you log into the online services it is not currently at Bankfield Surgery. We do hope to offer this service by the end of March 2016.
Can I order medication and book or cancel appointments online? Yes, you can.
Will anyone else be able to see my medical records? No, as long as you keep your secure login details secret and do not give them to anyone else.
What do I do if I think someone has accessed my online records? It is your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
What if I do not understand the information in the medical records or disagree with it? Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Patient Online Support and Resources Guide
Health Information and Summary Care Leaflet