When you arrive at the surgery please report to the reception desk as soon as you arrive for your appointment. The doctor will call you via the electronic patient call display board or the receptionist may direct you to the appropriate consulting room.
Surgeries are held each weekday morning and afternoon Alterations may occur at times because of holiday arrangements, sickness or training sessions.
GP & Nurse Practitioner timetable
Making an Appointment to see the Doctor
We are a group practice and you can choose which doctor you see. If a doctor has started treating you, it is best to remain with that doctor for a continuing problem.
An appointment system is run at the surgery. Appointments can be made online, by telephoning 01422 374662 or by calling at the reception desk between 08:00 – 18:30 Monday to Friday.
The receptionist will require a brief description of what your appointment is for to enable you to be seen by the most appropriate clinician.
Appointments Available on the Day
You can request to see a GP or nurse practitioner on the day; these appointments are released at 08:00 (you may not be able to see your chosen GP).
These will be offered at the first available time with the doctor of your choice. We cannot always offer you an urgent appointment (i.e. on the same day) with your own doctor.
Telephone Consultation Appointments
Time is very precious for both patients and Practice staff alike. In order to provide a better service for all our patients, we would like to make more use of telephone appointments. Telephone appointments can be booked by telephoning the practice. Please inform the receptionist at the time of booking and leave a contact telephone number.
Telephone appointments with the Doctor can be very useful for:
- Explanation of test results
- Advice concerning minor illness
- Advice concerning medication and changes to medication
Telephone appointments with the Nurse can be very useful for:
- Epilepsy reviews
- Travel advice
These can be booked up to 3 months in advance. The receptionist may ask for further details from you when booking for the nurse, this is to ensure you get an appointment with the appropriate member of the nursing team. Our Health Care Assistant supports the practice nursing team.
If you require an urgent appointment please inform the receptionist. They will ask for further medical details to help the doctor determine the urgency.
If you need to ring the surgery to book an appointment for a:
- Doctor Review
- Medication Review
- Advanced Booking appointment
- Test Result
- General enquiry
You may find it easier to get through in the afternoon. This would free up the telephone during the early morning for patients who require an immediate appointment or a home visit.
These can be booked up to 4 weeks in advance. Please do not let your medication run out!
Bankfield Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is considered.
All patients are entitled to have a chaperone for any intimate consultation, examination or procedure.
Bankfield Surgery will endeavour to provide a chaperone; all our chaperones are fully trained members of staff. On odd occasions providing a chaperone may not be possible; in this instance it may be necessary to change your appointment to another day.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
We are now offering early/late appointments between 07:30 - 08:00 and 18:30 – 20:00 on some days throughout the week.
Priority will be given to workers who may find it difficult to attend during normal surgery hours.
If you would like further information on the Extended Hours service please speak with a member of our reception team.
Please note that these sessions will not be for emergencies, prescription orders/collection or other enquiries and it will not be possible to contact the surgery by telephone during this period.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.