Patient Services
Comments and Complaints
Comments or complaints regarding the practice should be directed to the Practice Manager, Valerie Taylor. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
Database
The practice is fully computerised. All prescriptions are checked automatically to exclude interactions with other medication or allergies. The computer also helps us to remind you when certain check-ups are due. Information about you remains confidential and is never divulged without your consent, although anonymised data is used for research. You need to tell us promptly about changes of address etc. to keep our records up to date.
Firearms Certificates
We have a practice policy not to complete forms in support of firearms. Please refrain from asking as refusal only causes offence.
Freedom of Information—Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.
Health Checks
Our Practice Nurses are happy to discuss many aspects of prevention of illness including advice on diet, exercise, stopping smoking and holiday vaccinations.
New Patients
You may register with the practice if you live within the Practice area, details of the practice area are enclosed for reference. Patients joining the Practice will be offered a health check with our Practice Nurse, as part of our programme for health promotion.
NHS Direct
Is a 24 hour health advice line, staffed by nurses and health information advisors. They will advise you as the best course of action to take for particular health problems.
Tel: 0845 4647 or online at www.nhsdirect.nhs.uk
Telephone Advice
If you wish to speak to a GP or Practice Nurse on the telephone other than in an emergency, the receptionist will give you the appropriate time to ring back when the Doctor or Practice Nurse is likely to be able to take your call. It would help if you are able to leave a message with the receptionist as to the reason for your call so that the Doctor or Practice Nurse can have the appropriate information to hand.
Tests Results
Please pick up the relevant form at reception if your Doctor has arranged for some tests.
If you have to go for an X-RAY or ULTRASOUND examination, it will be at THE CALDERDALE ROYAL HOSPITAL.
THE OPENING TIME ARE:
Weekdays 9.00 am—Noon 1.00 pm—4.00 pm
BLOOD SPECIMENS will be taken at THE CALDERDALE ROYAL HOSPITAL
THE OPENING TIME ARE:
Weekdays 9.00 am—4.00 pm
ALL DEPARTMENTS ARE CLOSED ON BANK HOLIDAYS.
TIME TAKEN FOR RESULTS TO RETURN BACK TO PRACTICE
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