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Main Site - Bankfield SurgeryTel: 01422 374662
Branch Site - Bankfield Surgery at Rosemount HouseTel: 01422 374662
Information on how to access your GP services
We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01422 374662 or, for non-urgent advice or treatment, send us your query using the Contact us Online banner on the home page. Due to coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
Please do not come to the surgery unless you have an appointment. Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you. If you have a preference about how to access care you can discuss it with your practice.
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or communicating with someone who is wearing personal protective equipment or face mask, or you need to make any other adjustments before your appointment, please let the surgery know ahead of your arrival.
Our practice is currently supporting the delivery of the COVID-19 vaccination programme. This means that at certain times, part of our premises will be used for vaccine clinics / some of our team will be involved in running vaccine clinics. This means that if you are asked to attend a face-to-face appointment, this may be at a different location to the one you normally attend or you may see someone different to usual. The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
The receptionist will require a brief description of what your appointment is for to enable you to be seen by the most appropriate clinician. They may need to ask further questions to try to determine the urgency of the appointment too.
Bankfield Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is considered.
All patients are entitled to have a chaperone for any intimate consultation, examination or procedure.
Bankfield Surgery will endeavour to provide a chaperone; all our chaperones are fully trained members of staff. On odd occasions providing a chaperone may not be possible; in this instance it may be necessary to change your appointment to another day.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
We are now offering early/late appointments between 07:15 - 08:00 and 18:30 – 20:00 on some days throughout the week.
If you would like further information on the Extended Hours service please speak with a member of our reception team.
Please note that these sessions will not be for emergencies, prescription orders/collection or other enquiries and it will not be possible to contact the surgery by telephone during this period.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you are unable to attend surgery and require a home visit please try and notify us by telephone or personal message before 10.00.
Please supply the full name and address of the patient(s) to be seen and enough information to suggest the urgency of the visit. This is the one occasion when the receptionist may need to know a little of the nature of the illness.
The receptionist will sometimes point out that urgent attention would be more quickly obtained by attendance at the surgery. In this they have our full backing, especially in the case of children and young adults. If you do require a home visit please telephone 01422 374662.
In the time taken for the doctor to do one home visit he could see three patients at the surgery. For this reason it is in the doctor's and the patient's best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.
Guidelines have been drawn up by the national association of GP co-operatives on when a visit should and should not be requested. These are as follows:
GP Visit Recommended
1. Terminally ill patients.
2. The truly bed bound patients for whom travel to the surgery by car would cause a deterioration in their medical condition or unacceptable discomfort.
3. Severe breathlessness.
4. Severe haemorrhage.
5. Severe chest pain (suspected heart attack). Patients who have known heart problems and who usually have a "red card", should dial 999 and request an ambulance. This is important if the pain persists for ten minutes or more in spite of using relieving tablets or spray.
It must be understood that if a GP is engaged seeing patients in the surgery when an emergency arises elsewhere, it may be appropriate for an ambulance to be called immediately. The ambulance would be normally ordered by the surgery in such circumstances.
GP Visit Unusual
In most of these cases to visit would be an inappropriate use of a GP’s time.
Common symptoms of childhood, such as fevers, coughs and colds, earache, diarrhoea / vomiting and most cases of abdominal pain. Childhood infections, such as measles and chicken pox and patients with rashes, should normally be fit enough to attend surgery. We usually accommodate such patients in a side room, to avoid spread of infection. It is not usually harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk long distances, but car transport is frequently available from friends, relatives or local taxi firms.
It is not the doctor's job to arrange such transport.
Adults with common problems such as cough, sore throat, influenza, back pain and abdominal pain are also safe to travel to the surgery.
Common problems in the elderly such as poor mobility, joint pain and general malaise would be best treated at the surgery.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
MJog Messenger is a FREE app for patients allowing quick and easy two-way communications with their Practice. The familiar user interface provides patients with a convenient way to manage appointments, be alerted about services and receive reminders from their surgery. PIN authentication can be enabled to grant peace of mind for your patient.